Delivery

Delivery

Complimentary delivery to much of the United Kingdom (UK).

Complimentary standard delivery is offered to those places in the UK that are covered by basic delivery rates/costs. Certain locations in the UK (e.g. Islands, Scottish Highlands, etc.) attract higher delivery costs because of their remoteness, difficulty in getting to etc. If you live in one of these places, then you will of course be only too aware of this and it will come as no surprise. It may be the case that you will have to pay the additional costs above the basic delivery rates/costs.

I regret that due to regulations regarding wooden packaging, I am unable to deliver products to Northern Ireland. I do not deliver products to locations outside of the United Kingdom. 

Given the nature of some items, particularly the larger/heavier goods, delivered in large cases and/or on pallets, it is essential that you make all necessary arrangements to safely take receipt of the items when they are delivered by the courier. If you do not receive any item you should contact me without delay. (contact@treesfootfoundry.co.uk) If when taking receipt of a delivery there are any signs of damage to the packaging/contents please take a number of detailed photographs. Please record details of the damage on the delivery note, officially log it with the delivery driver and discuss the correct course of action with the delivery driver. If you take receipt of a delivery and upon opening it find any damage to an item, please again take a number of detailed photographs of the damage to both the item and the packaging. Please do not throw away any packaging or items whatsoever, as these, together with the detailed photographs, will be needed in support of a claim. In all cases please contact me without delay. (contact@treesfootfoundry.co.uk)

I will endeavour to attend to your order as a matter of priority and will of course do my very best to keep you well informed as to its progress. Smaller/lighter work that is easier to package and handle should be with you within about a week. Larger/heavier work will take longer to package and deliver and may take a couple of weeks or thereabouts. Please do bear with me.

Many thanks